Frequently Asked Questions

Everything you need to know about shopping with Spring Step.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate of $5.99 applies.

What is your return and exchange policy?

We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags within 30 days of delivery for a full refund or exchange.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary slightly between different styles and cuts.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

Spring Step is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.